HighLevel Updates – May 23, 2025: Smarter Bots, Better Emails, and Fewer Headaches!

Hold on to your keyboards, folks! HighLevel is rolling out a truckload of new features and improvements this week. Whether you’re building bots, sending emails, or just trying to make your surveys look as good as your coffee tastes (which, if you’re like us on Mondays, is very important), there’s something here for you. Let’s dig in! 🚀

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🤖 Conversation AI: Guided Form Setup – No More Prompt-writing Drama!

Building bots just got as easy as texting your best friend (except the bot won’t leave you on "read"). The new Guided Form Bot helps anyone create Conversation AI bots in under 3 minutes—no prompt-writing magic or AI wizardry required.

What’s Cool:

• Build bots by simply checking boxes and dragging-‘n-dropping objectives like "Collect Name" or "Book Appointment".
• The bot asks only what you need, in the order you set.
• If a contact already gave info, the bot smartly skips that question (so, no repeating yourself like you do with your little brother).
• Activated via Labs!

Read Full Guide

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🖼️ Media Embeds in Posts: Bring On The YouTube Vids, Podcasts, and Cat Jams

Got a how-to YouTube clip or the hottest Spotify playlist? Now you can embed media straight into your post editor – just paste the link, and boom, it’s ready to watch or listen. No more clunky downloads or "it’s not supported" frowny faces!

Works with:

• YouTube, Vimeo, Loom, Wistia
• Spotify, SoundCloud, Mixcloud

Just click Embed Media on the post edit page and let the good content roll 😊

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💳 Wallet Recharge Goes International 🌍

Your wallet just learned a new language! Previously, wallet recharges only worked in USD, causing failed payments for agencies using INR, AUD, BRL, MXN, or GBP. That’s been fixed! HighLevel now fetches your sub-account’s default currency and handles payments in local money.

No more currency mix-ups, international shenanigans, or lost-in-translation wallet woes.

Supported via Stripe & Square providers.

Read more: Global Wallet Support Changelog

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📋 Surveys: "One Question at a Time" View is Finally What You Expect (Goodbye, Confusion!)

Remember when toggling "One Question at a Time" in the Survey Builder did…absolutely nothing useful in the editor? No more! Now, each question shows up as its own slide in the builder preview, so what you see is what you (and your users) get.

• Cleaner design preview.
• Helpful warnings if this setting messes with conditional logic.

So, build away—your surveys are finally as clear as your intentions (we hope!).

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🗂️ Custom Objects: Association Limits – No More Unruly Data Hoarding!

Ever looked at your custom object relationships and felt like things were getting a little out of control? HighLevel now lets you set association limits (e.g., 1:1, 1:N, many-to-many, etc.) per label, so you won’t accidentally end up with one object connected to literally everything.

Features include:

• Custom relationship counts
• Live previews
• Error messages if you hit your limit (hey, it happens to the best of us)

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📨 Improved Email: Accurate SPF Warnings & Email Verification

SPF Record Validation for Dedicated IPs

No more guessing games! If you’re missing an SPF record, you’ll now get a domain-specific warning that lists exactly which domains need fixing.

Smarter Email Verification

Email verification can now spot risky, disposable, or role-based emails with ninja-like accuracy. Fewer bounces, cleaner lists, happier you.

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✉️ SMTP Connection Woes? Gone! 🎉

Users with custom SMTP providers, rejoice: Sending issues and weird tech errors have been squashed. Enjoy reliable connections and fewer reasons to yell at your screen.

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📲 Conversations: Know Exactly Why Your Message Failed (No More Clueless Face)

Get plain-English explanations for failed SMS/MMS messages (like "The recipient’s number is not a mobile phone"), plus direct links to solutions — all visible from both desktop and mobile. No more translating cryptic error codes, unless you want to impress your friends at parties.

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💬 Outbound SMS Pricing Changes (Don’t Worry, Still Discounts for US & Canada)

Some outbound SMS rates have changed for international destinations. The prices are now updated, but you still get your 10% discount in the US & Canada club!

Example rate updates:

• United States: $0.0083
• Canada: $0.0083
• Nigeria: $0.3868
• And more…

Full details here.

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🎉 That’s a Wrap!

Whew! That was a lot to unpack. If you read all the way down here, you deserve a gold star ⭐ (or at least an extra coffee). These updates should make HighLevel even easier, clearer, and more powerful. Go forth, build something epic, and don’t forget to show off those new bot-building skills—or just play around with media embeds. Cats and music playlists encouraged.

Questions or want more details? Check the official changelog or reach out to support.