🥳 HighLevel Changelog: May 22, 2025 – The "No More Headaches" Edition!

Hey HighLevelers! Welcome to another exciting, jam-packed update. We've got everything from smarter bots (spoiler alert: you don't have to be a rocket scientist now to make one 🤖), to crystal-clear error messages, to an easier life for all of our SaaS superheroes. Grab a snack, get cozy, and let's run through what changed — with a wink and a joke or two! 😎

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🚚 Conversation AI – Building Bots, No Degree Required

Guided Form Bot is HERE!

Ever felt like building a bot was like taking a pop quiz in a language you don't speak? 📝🥴 Not anymore! With the new Guided Form-based setup in Conversation AI, you can whip up a lead-capturing or data-collecting bot in less than 3 minutes. No prompt writing, no headaches, and no more wishing you paid attention in that one computer class.

Key Highlights:

• Build bots in record time with a simple form interface.
• Choose objectives like name, email, or phone — the bot asks exactly what you need.
• The bot magically skips questions if the info already exists (look at it go!).
• Drag-and-drop to add, reorder, or edit questions as you wish.
• Add appointment booking or workflow actions on the fly.

Take it for a spin by heading to Conversation AI > Bots > Create Bot. Classic setup diehards, don’t worry — you can still switch back. 😉

Check out the new setup below (so shiny!):

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🕵️‍♂️ Survey Builder Gets a Preview Glow-Up

Surveys shouldn't be a mystery… unless you secretly love click-guessing puzzles. We've improved the One Question at a Time experience:

Before: All your questions were jumbled on one slide in the builder preview. Like a surprise pop quiz (again).

Now: Each question is displayed on its own slide — just as your users see it. Editing your survey finally feels like building your survey! 🎉

Bonus: Get a friendly warning if enabling this option might mess with some spicy conditional logic. No more "Why did my survey explode?" moments!

See the clarified builder in action:

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📧 Email Just Got Smarter (And Less Bouncy!)

Trying to keep your email list clean is like herding cats. Good news! Our Email Verification Tool now:

• Detects risky, disposable, or undeliverable emails better than ever.
• Gives you more accurate and reliable results, so you stay out of the spam folder.
• Actionable insights = fewer bounced emails. Your open rates (and ego) will thank you.

🛠️ Custom SMTP Woes Be Gone!

Ever feel like your emails were getting lost in the great digital void, especially if you used custom SMTP? No more!

• Major fix for sending & connection issues for custom SMTP users.
• More stable email flows for everything – transactions, onboarding, marketing, you name it.
• Fewer "Hey, did you get my email?" support tickets. Our support team is very excited about this one. 😆

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💬 SMS & MMS: Know Exactly What Went Wrong (Finally)

No more cryptic error codes that look like the Matrix (sorry, Neo). On the Conversations page, if a message fails, you'll now see:

• Plain-language error messages, right beside the message.
• Handy "Learn More" links to quickly solve issues.
• See it across desktop and mobile.

So next time you see a failed message, you’ll actually understand why — and maybe not shake your fist at the screen.

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💸 Outbound SMS Pricing Update (Don't Worry, US/Canada Still 10% Off!)

Outbound SMS to certain countries just got a price shuffle due to changes from our carrier partner (it's not us, it's them!). Here's the scoop:

• New rates now active for a bunch of countries.
• US & Canada? Still get that sweet, sweet 10% discount.
• No action needed from you—just keep texting away. 📱

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🧾 Invoices & Estimates: Deal Linking Made Magical

Tired of hunting down which invoice goes with which deal? That’s so 2024!

• Any invoice or estimate created from an Opportunity (or via workflow) is now automagically linked right back to it.
• See the connection clearly in the Payments tab.
• Works beautifully via Opportunities, the Invoices & Estimates pages, or integrated with your workflows.

So chill—your deals and money now walk hand-in-hand. 💃

See how easy it is:

Invoices

Estimates

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📊 Manage Client Dashboard – Rebilling Just Got Lazy (In a Good Way)

Who wants to click through 13 different apps to check your rebilling settings? No one, that's who.

• All your rebilling products now show in one infinite scroll — less clicking, more chilling.
• Still one-click access in the sidebar if you want to jump to something specific.
• Get ready for future updates: you’ll soon see markups right next to each product at a glance!

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🕰️ SaaS Configurator – Now With Audit Trail!

Ever wish you could see who changed what, when, and why (and maybe catch that teammate who swears he didn’t mess up your plan)? The new SaaS Configurator audit logs:

• Track every create, update, or delete of SaaS plans.
• See who made the change, what changed, and when.
• Filter it all in Settings → Audit Logs, by the SaaS module.

Peace of mind in a single click.

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🎉 That’s a Wrap!

Whether you’re building a bot, cleaning your email list, or chasing down an invoice, these updates are designed to remove the stress and add some sparkle to your workflow (and maybe even your day).

Stay tuned for more improvements, and as always — keep sharing your feedback. We promise, the robots are listening. 🤖✨

Until next time,

The HighLevel Team