HighLevel Changelog Roundup: Voice AI Powers Up, Auto-Tag Contacts, and More! 🎉
🚀 HighLevel Changelog Roundup: Voice AI Powers Up, Auto-Tag Contacts, and More! 🎉
Hey HighLevelers! Grab your favorite snack—it's time for another fun ride through the latest platform updates. We've got everything from turbo-charged Voice AI to friendlier invoice logic and even thumbs-up votes for your AI content. Ready to dive in? Let’s roll! 🌊
🗣️ Voice AI: Smarter, Faster, and Now with Homework (Sort of)
Separate "During" and "After Call" Actions
You know how putting your socks and shoes in separate drawers just feels… right? Well, now Voice AI has the same vibe. Actions are now split into two tidy tabs — During the Call and After the Call — so you can finally Marie Kondo your AI agent’s workflow.
What’s new:
- Each action is a card (think Pokémon, but for productivity).
- Add new actions with a giant, hard-to-miss button (because who has time for scavenger hunts?).
- Edit/delete from the card directly. No more click-labyrinth.
- Visual counters keep you from going overboard: max 15 during the call, 1 appointment booker, and 25 post-call field updates. (Sorry, no unlimited power!)
- Super clear labeling and fun tooltips.
Impact:
- Build way more organized call logic.
- Set up quicker, with fewer “Wait, where did I put that?” moments.
- Stop worrying about breaking usage limits—let the system worry for you!
Knowledge Base Integration for Voice AI 🔥
Forget robots stuck on repeat! Now, every Voice AI agent can tap into your Knowledge Base. When a caller asks a tricky question that triggers a specific prompt, your agent fetches up-to-date answers from a linked knowledge base—no more memorizing everything.
Why this is cool:
- Super accurate answers, instantly (no awkward silences).
- Assign different KBs to different agents. Your real estate bot doesn’t have to know about dental surgery. (Whew!)
- One-and-done setup: update the KB and ding! Better answers instantly.
- Only one KB per agent, but hey, that’s still one more than before!
🚩 Tag Campaign Contacts Directly—No Time Machines Required
Manual tagging after a campaign is like grading a pop quiz for 1,000 students. But now? Just go to the campaign stats page and tag 'em all in a few clicks. Plus, you can:
- Segment by who opened, clicked, sneezed (okay, maybe not sneezed).
- Auto-tag future rulebreakers—erm, clickers.
- See tagging logs right in the stats.
- Bulk/multi-tag with abandon!
No more workflow gymastics. Your future self just sent you a thank-you card!
🤖 Content AI: Now With Brand Voice & Real Feedback (Thumbs Up or Down!)
Brand Voice Integration
Ever wish your AI wrote like you? Now it basically does! With Brand Voice toggled "ON" (and why wouldn't you leave it on?), all your AI content will:
- Auto-fill tone, audience, even your brand’s mission like it’s reading your mind.
- Let you pick from saved Brand Voices or create new ones—because sometimes you feel fancy, sometimes casual.
- Let you peek behind the scenes to see what each Brand Voice actually means.
- Nudge you gently if you haven't set one up yet. (Come on, it's the 2020s.)
Thumbs Up/Down Feedback
Not happy with what Content AI gave you? Now you can give feedback, thumbs-up or down, right where you're working. If you thumbs-down, there's a quick feedback form so the AI can redeem itself (we’re working on adding "hug" and "thumbs sideways").
Available everywhere you generate AI content: Social Planner, Blogs, Email Builder, Funnels, and even when you just want to fix grammar. Easy as pie.
Make Content AI Sound Like You & Leave a Review for Your AI
đź’¸ Documents and Contracts: One-Time Invoices That Mean What They Say
Ever had a customer buy a one-off product, and suddenly they’re stuck in Recurring Invoice Land? Awkward. Now, when recipients only choose one-time items, HighLevel creates a one-time invoice, NOT a recurring one. Simple logic, big sanity saver.
- Mix and match recurring and one-time products as options.
- Invoice type matches actual selections—no more confusion, no more “forever” bills.
đź’¬ Chat Widget Power-Up: Redirect CTA in All-in-One Chat
Why settle for just chatting when you could… redirect? Now add a call-to-action (CTA) with a link right in the All-in-One Chat widget. Point your users anywhere—booking form, support, grandma's famous cookie recipe (ok, maybe not that last one).
- Set custom post-contact-form messages with clickable links.
- Use it for support, sales, or surprise dance videos.
- Only don’t use with Conversation AI—they get jealous.
📆 Conversation AI: Book, Cancel, or Reschedule—Now With Bot Smarts
Your AI can now handle an actual booking conversation:
- Checks if appointments already exist. If yes? It politely asks if you want to reschedule instead, not just blindly re-booking. Sorta like a responsible assistant who learns from the past.
- Shows appointment info in an easy-to-read calendar format (dates and all!).
- Users can bulk cancel or reschedule (because plans change, you know?)
No more back-and-forth. The bot gets what you mean—even if you’re in a Monday mood.
🏢 Sub-Account Filtering: Find Anything (Except That Sock You Lost)
Agencies—this one’s for you! The new filtering panel lets you search, segment, and find sub-accounts by:
- Phone system (Native, Twilio, etc.)
- Phone rebilling status
- Number Intelligence, Messaging Ramp, and more
- Multi-select or clear all for swift management
Your lists update in real-time, and views show exactly what you filtered for. It’s like sorting your M&Ms before eating them—very, very satisfying.
🎉 That’s All, Folks!
That’s this week’s HighLevel highlight reel. If you have feedback, remember: every thumbs up, emoji, and even complaints about missing sock filters help us make the platform even better. Go explore these new features—your future self (and your workflow) will thank you!
Until next changelog, keep leveling up! 💪🦸‍♂️
