🚀 HighLevel Changelog: May 8–10, 2025

Brace yourselves, friends, because HighLevel just dropped a ton of new features – and they’re so cool you might want to sit down for this. From super-smart AI to handy dandy templates, your workflow is about to become smoother than a buttered otter slide.

Let’s break down all the awesome updates (at an easy eighth-grade reading level)! 🌟

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🤖 Conversation AI: Now Booking, Rescheduling & Canceling Like a Pro

Ever wish your AI booking bot could actually help with all that appointment juggling? Well, now it can! HighLevel’s Conversation AI just got way smarter:

• It checks for future appointments BEFORE you book – no more accidental double-booking. Yay!
• Want to reschedule? The AI will show you a list of your upcoming appointments, and lets you pick which one to move around.
• Need to cancel multiple appointments? Bulk canceling = handled!
• And if you’re just running late, the bot will nudge you to reschedule instead of ditching entirely. (Honestly, we all need this feature in life. 😅)

Bonus: It works across all calendars and keeps things organized. If you love automation, you’re about to love it even more.

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🎨 🚀 A Rainbow Explosion of New Templates!

Creatives, marketers, and anyone who loves saving time: this one’s for you. HighLevel has unleashed a truckload of new templates to juice up your website, funnels, emails, social posts, Google Ads, forms, surveys—heck, everything but your breakfast cereal.

Check out these highlights:

• New Website Templates: For creative businesses, insurance agents, marketing agencies, AND lawyers (wow!).
• New Funnel & Email Templates: Business/Coaching + Finance themes galore.
• Forms, Surveys, Social Posts: All revamped for more industries, from restaurants to health & wellness.
• 25 Google Ad Templates: Real estate, automotive, dentists, boat tours… you name it, there’s a spiffy new template. You’ll work so fast, your coffee might still be hot when you finish! ☕

Pro tip: You can preview these beautiful templates with the images above and more inside the platform.

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📱 WhatsApp Media Workflows: Images, Videos, More!

Finally! Tired of only sending boring text on WhatsApp through workflows? Now you can:

• 📸 Send Images (JPEG, PNG)
• 🎞️ Send Videos (MP4, 3GP – sorry, TikTok dances not included)
• 🔊 Audio (MP3, OGG)
• 📄 Documents (PDF, DOCX, etc)
• Add captions so your customers know exactly what they’re looking at.

Just pop it in your workflow and boom – automated media, right in your customer’s WhatsApp! Like magic, but for marketing.

Check the support guide for setup tips.

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🧲 Sub-Account Filtering – Now Super-Smart!

Agency owners, rejoice! Sifting through sub-accounts just got SO much easier.

• Filter by telephony system (Native, Twilio, etc.), rebilling status, “Number Intelligence,” and more.
• Multi-select everything, clear all filters at once – no more clicking forever!
• The interface even updates in real time.

Manage hundreds of clients with galactic-level efficiency. 🪐

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📝 Blog Post Flow: Write FIRST, SEO Later

Bloggers, it’s time to cheer!

• No more getting stuck on the title or image before you even write your post.
• Just start writing — fill in the SEO bits at the end. There’s even an updated preview so you see exactly how your post looks in search and socials.
• The “Move to Draft” function moved (now hiding behind three dots, because it’s shy).

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💳 Custom Payment Providers on Invoices: Now With Tips, Schedules & Late Fees

Businesses using non-standard payment processors (you rebels, you): you can now enjoy all the fancy invoice features everyone else gets:

• Payment schedules! (Get paid in chunks!)
• Partial payments!
• Late fees if customers… “forget.”
• Even tips! (Show your baristas some love.)

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🗂️ Client Portal: Document Notifications = Peace of Mind

No more “Did you send that contract?” panic. Users now get email notifications (and can turn them on/off) for invoices, estimates, and contracts – all tracked and organized in the portal.

• Customize reminders and messages to match your brand.
• Users update their own settings. No more support tickets for “I didn’t get the invoice!”

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🗓️ Voice AI Books Appointments For You (Like a Robo-Assistant!)

Because who has time for emailing back-and-forth about meeting times?

• Voice AI can now offer and confirm appointment slots right in the conversation (No links required!).
• Handles missing info (like if they forgot to give you their email).
• You control how many days/times get offered, so your schedule stays sane.

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🛒 Agencies Can Pay for Sub-Accounts in the App Marketplace

If your sub-accounts keep failing at app installs because they haven’t got their card set up (seriously, Karen?), now you can pay for them! Fewer headaches, more sales.

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📞 Voice Call Pricing Changes – Heads Up!

This one isn’t a feature, but it will affect your wallet:

• Some international voice call rates are going up on May 12, 2025.
• See which countries are impacted here, but most users just need to know: don’t panic, it happens automatically!

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That’s a Wrap!

There’s SO much new stuff this week, your productivity might just startle your coworkers. Or your cat. Whether you’re booking appointments with AI, sending memes on WhatsApp (ahem, product images), or just cranking out blog posts, HighLevel’s got you covered.

Stay tuned for more, stay silly, and keep automating, friends!

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Have feedback? Want to see more otter jokes? Leave a comment below! 🦦