HighLevel's June 2025 Power-Up: Human Handover Bots, Deskphones, Global Taxes & More!
🚀 HighLevel's June 2025 Power-Up: Human Handover Bots, Deskphones, Global Taxes & More!
Grab your favorite mug, because “HighLevel’s changing the game” alert just dropped! June has been jam-packed with changes—some might even call them superpowers—for agencies and businesses alike. Ready to see how your day just got a whole lot smarter (and, honestly, a bit easier)? Let’s dive in!
👩‍💻 Conversation AI Goes Human (When Needed!)
Introducing Human Handover for Conversation AI
Your AI chatbot is great—until it’s, well, not so great. No more of those infinite loops where your bot keeps saying “I don’t understand…” like your little sibling asking for the WiFi password (again). Now, your AI bot can instantly hand the conversation over to a real live human!
Why is this awesome?
- If your customer says "I want to talk to a human"—YOU GOT IT!
- The AI gets confused or tries (bless its circuits) but fails twice? IT'S HUMAN TIME.
- You can set custom triggers, assign staff, auto-create follow-up tasks, and even pause the bot for a cool-off period.
- Your team gets notifications and everything’s seamless. No more customers lost in bot-land. 🎉
Try this out via Labs. Six handover actions per bot—because you know someone’s going to ask for seven!
đź“ž Physical Deskphones Meet Your CRM (SIP Endpoints!)
Your Old-School Deskphone is Cool Again!
Raise your hand if you thought deskphones only belonged in detective movies. Well, they’re back—and connected to your CRM!
- Use your trusty VoIP deskphone for inbound and outbound calls, all synced to HighLevel.
- Blind transfer to teammates (perfect for when your lunch just arrived).
- Get call recording, transcription, and device management.
- Easy to set up (promise)—and yes, you can test your phone before unleashing it on the world.
Pro tip: The ring-all-users limit bumps from 7 to 6 to make room for your new deskphone buddy.
đź’¸ Go Global with Automatic Taxes (VAT Included!)
International peeps, tax season just got way less scary.
- Configure taxes for multiple countries, including VAT and local tax IDs. Wizardry!
- Manage where you have tax obligations with “nexus addresses.”
- Works across funnels, payment links, invoices, e-commerce—you name it.
- Taxes update based on the buyer’s address, and you can bulk add countries/states (because ain’t nobody got time to add them one at a time).
- Guidance for US users to switch over, with a 6-month “don’t worry, you’ll have time” window.
Because accurate taxes = happy accountants. Probably the happiest people on your team, right?
🧙‍♂️ Form & Survey Builder Now Magically Pops Up in Funnel Builder
Time to banish those "one million tabs open" nightmares!
- Now, when you edit a form or survey in the Funnel Builder, it pops up in a big sleek modal. 90% of your screen! No more tab-switching!
- Stay in context, style, configure, and poke around to your heart's content—all without losing your place.
- Huge boost for workflow speed and focus.
No more getting lost in browser-tab land. Your RAM thanks you!
🔥 The HighLevel Marketplace Gets a Makeover
Simplified App Distribution
Finding, installing, and managing marketplace apps just turned into a walk in the park. Or at least, a walk in a mall with a nice directory!
- Developers can target apps to agencies, sub-accounts, or both—no config headaches for old apps.
- Unified catalog view: Agency users see ALL the apps at once, sub-accounts only see the approved ones.
- Agency admins can preview what sub-accounts see—it’s like mind-reading but for software.
Conversation AI & Voice AI Templates in the Marketplace
- Agencies and experts can now sell their AI agents/templates—think digital robots that actually earn you cash.
- Buyers get to test-drive AI agents before installing them, thanks to embedded chat previews.
- Granular controls for agencies (because power = responsibility).
Coming soon: HighLevel’s own template bundles, advanced search, and even testing Voice AI agents before you “adopt” them!
🧹 Sleek New Look for Sub-Accounts Page!
Step aside, “spreadsheets from 2009!”
- Cleaner, modern UI to make client management way less “ugh.”
- Advanced filters so you can channel your inner detective and find exactly what you need.
- Bulk actions—because one click to manage many is way cooler than a thousand mouse slips.
- Faster, snappier, more performance.
Enable this via Labs. Your eyes (and mouse finger) will thank you.
đź‘€ Dashboards: Custom Fields Now in Table Widgets
If you’re tired of dashboards showing only kind of what you want (like going to the store for bread and only finding bagels…), this update is for you!
- Add custom fields as columns in Contacts and Opportunities table widgets—supercharged customization.
- Contacts tables can show birthdates (cake not included).
- Works in Dashboards and Custom Reports—track the data you actually care about, in one view.
Your dashboard, your way. Unless you want weather updates—still working on that one!
⏳ Countdown Timers Hiding from Apple Mail’s Tricks!
Turns out, Apple Mail sometimes cheats and shows the wrong countdown (awkward). Now, just tick a box and the timer will skip Apple Mail users—no more "this cart expires in negative 4 hours" drama.
That’s a Wrap: It’s a Big Month!
Whether you’re spicing up your AI, making real phone calls like it’s 1999, conquering international taxes, or just enjoying dashboards that actually listen, June’s release has a little something for everyone.
Stay tuned—more power-ups ahead. And remember: with great CRM comes great responsibility! 💪
